Solid Health Insurance Agency Privacy Policy

Effective Date: January 1, 2025

1. Introduction

Purpose

This Privacy Policy (“Policy”) outlines the practices and procedures governing the collection, use, and disclosure of Personal Information by Solid Health Insurance Agency (“Company,” “we,” “us,” or “our”) through our websites, including solidhealthinsurance.com, lifeinsurancelady.org, and travelinsurancelady.com (collectively, the “Service”).
Scope

This Policy applies to all users of our Service and governs the handling of all Personal Information collected.
Commitment to Privacy

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including CCPA and GDPR where applicable. We do not sell or share your information except as described in this Policy.
By using the Service, you consent to the collection and use of your information as described herein.

2. Information We Collect

Personal Information

We may collect personally identifiable information (“Personal Information”), including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth
  • Social Security number (for insurance and government application purposes)
  • Financial and tax data (for subsidy applications)
  • Health or medical history (for insurance underwriting and applications)
  • SMS information (when opting into text communication)

Log Data

We collect information your browser sends such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Device identifiers
  • Diagnostic data

Cookies

We use cookies and similar tracking technologies to enhance your experience. You may refuse cookies via your browser settings. This may affect some features.

3. Use of Personal Information

We use Personal Information to:

  • Provide and maintain our services
  • Process insurance applications or subsidy requests (e.g., Covered California)
  • Send SMS/text messages (with your consent)
  • Notify you of updates and renewals
  • Provide customer support
  • Communicate relevant product information
  • Analyze and improve the Service
  • Ensure legal and regulatory compliance

4. Disclosure of Information

We do not sell or rent your personal data. However, we may disclose it under the following conditions:

  • To insurance carriers, licensed agents, or government-run exchanges (e.g., Covered California) for application processing
  • To third-party service providers who assist us in operating the Service (under confidentiality agreements)
  • If legally required by court order, subpoena, or law
  • If you opt in to be contacted by a business partner, such as for affinity group offers
  • In connection with a business transition, such as a merger, acquisition, or sale of company assets. You will be notified of any such changes.

5. Behavioral Remarketing

We use Google Ads, Facebook, and other services to display targeted ads. These services use cookies.

You can opt out via:

  • Google Ads Settings: http://www.google.com/settings/ads
  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
  • Facebook Ad Preferences: https://www.facebook.com/about/ads
  • Digital Advertising Alliance: http://www.aboutads.info/choices/

6. SMS/Text Messaging

We will not disclose SMS data to third parties unless legally required. SMS is used solely for:

  • Appointment and application updates
  • Plan and renewal notices
  • Informational purposes (not marketing unless consented)

You can opt out anytime by replying “STOP” or contacting us.

7. User Rights

You have the right to:

  • Access your personal data
  • Correct inaccuracies
  • Request deletion of your data
  • Manage communication preferences
  • Opt out of marketing or SMS communications

To exercise any of these rights, email us at: info@solidhealthinsurance.com

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. This includes Secure Socket Layer (SSL) encryption for online forms. However, no method is 100% secure.

9. International Transfers

If you are accessing the Service from outside the U.S., your information may be transferred and stored in the United States. By using the Service, you consent to this transfer.

10. Children’s Privacy

Our Service is not intended for users under age 18. We do not knowingly collect data from children under 13. If discovered, such data will be deleted.

11. External Links

Our site may link to external sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Policy

We may update this Policy. Changes are effective when posted. If there are material changes, we will notify you by email or a website notice. Continued use of the Service means you accept the updated terms.

13. Contact Us

Email: info@solidhealthinsurance.com
Phone: (310) 909-6135

Mailing Address:
Solid Health Insurance Agency
149 South Barrington Ave, Unit 205
Los Angeles, California 90049