Solid Health Insurance Agency, is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our on-line facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated withSolid Health Insurance Agency of our commitment and realization of our obligation to meet most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Solid Health Insurance Agency and our other websites,networks, applications, insurance agent and representative services , and communication channels (including online chats and telephone call centers) and thus it shall govern any and all data collection and usage thereof. Through the use of,,, you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, date of birth, social security number,billing and/or credit card information etc., which may be used when you purchase insurance products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site. At Solid Health Insurance Agency , we are strongly committed to protect your privacy. To serve as your licensed insurance agent, we will ask you to provide us with personal information about you. We use your personal information to help you to find and, if you choose to do so, apply for health insurance and other products that be of interest to you, your family or business. We only use and disclose your personal information in accordance with our policy. Additionally, we use industry technologies to ensure the security and confidentiality of the personal information you provide us. Further personal information includes any information about your health or medical history that you may have provide us in a health insurance application or any financial or other sensitive personal information that you may provide us in an application to obtain an advanced premium tax credit (or”subsidy’) determination from the government. If you provide information directly to one of our partners or third partners, then your information would be governed by such other third party’s privacy policy.

Solid Health Insurance Agency may also have the occasion to collect anonymous demographic information that may not be unique to you and may even gather additional or other personal and/or non-personal information, such as age, gender, household income, health information, race and religion,at a later time.

It is even possible that we may gather information about your computer hardware and/or software. Such collected information may include, but may not be limited to, your IP address, browser type, domain name, access time and various website addresses. The gathering of this information may be used for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

If you have any questions or concerns regarding our privacy policy or practices, please contact us at .

Use of Information Collected

Solid Health Insurance Agency may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. We do not disclose your personal information to third parties, unless one of the following limited exception applies.Insurance Companies, Licensed Agents and Business Partners and Government-Run Exchanges and Entities.

If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application . If you submit a request for information, quote or an application for an insurance product offered through an insurance agent, agency or other business partner with whom we are associate or contract , then we may disclose your personal information to that agent, agency or business partner to request for information or application or to otherwise provide you with information about insurance products ( including contacting you by telephone, email whatsapp, skype or otherwise insurance products in which you may be interested). If you complete an application with us through the government -run exchange, in California, Covered California, we will disclose your information to that government -run exchange or entity. These partners are only allowed to use your personal information to process your requested quote, application or enrollment form and are legally obligated to maintain strict confidentiality.

We collect personal information in the normal course of business in order to process your insurance application. And to serve you better.

Registering with us

We begin collecting personal information from you when you register with us. You may register with us through our website be entering your email address, and if you creating an account choosing a password. Under our current process, you will create an account in connection with an application for health insurance or other related products offered on our website. You may also register through contacting with us per telephone or email and providing personal information such as contact information (name , email address, gender , date of birth etc. ) 

Applying for Health Insurance and other related products

When you apply for a health insurance or other related products through our website, we may ask you to provide us with personal information and or health information relating to you and any family member who applies with the application. This information will be used by your chosen insurance company, government-run exchange or agent to process the application. Furthermore, we may ask you to provide us with your credit card or bank information to process the application or collect any fees associated with your application. If you apply through us for Covered California or any other government-run exchange, we will ask you for personal information, including financial , tax filing and household information, which we then pass on to the government-run sites and entities responsible for processing such subsidies and application .

Providing you with a quote or processing your application

We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote or renewal information. For example, we will send emails to you informing you about the status of the application and to seek any additional information that the third party request to process your application. We may also use phone numbers you provide to send you a telephone or text message about your application or account. These information may be send with an autodialer a prerecorded voice other technology.

At times, we may find it necessary to use personally identifiable information meant to inform you of other possible products and/or services that may be available to you from Employers, Affinity Groups and Benefits Administrators or Consultants.

If you were to us by, or use our website or call center in connection with a current or former employer, affinity group or other organization with which you may be affiliated. We may disclose your personal information to such employer, group, organization, administrator and or consultant whether or not you have enrolled in the plan. Please be advised that these parties are only allowed to use your personal information as permitted by applicable law. websites amay also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or possible new services that are offered or may be offered.

Solid Health Insurance Services does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. (Please review exemption rule insurance companies, licensed agents and business partners)

Solid Health Insurance Agency from time to time, may feel it necessary to make contact with you on behalf of other external business partners with regards to a specific offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

Solid Health Insurance Agency may find it beneficial to share specific data with their trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required in accordance with this agreement to maintain the confidentiality of all your information.

Solid Health Insurance Agency may disclose your personal information, without prior notice to you, only if required to do so pursuant to applicable laws and/or in a good faith belief that such action is deemed necessary or required to:

a) Conform to decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Solid Health Insurance Agency and/or its website;

b) Safeguard and/or preserve all the rights and/or property of Solid Health Insurance Agency; and

c) Perform under demanding conditions in an effort to safeguard the personal safety of users of Solid Health Insurance Agency and/or the general public.

Business Transition

If Solid Health Insurance Agency is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and /or a prominent notice on our website of any chance in ownership or uses of your personal information, as well as any choices you have regarding your personal information.  

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Solid Health Insurance Agency does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.


Solid Health Insurance Agency shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

In addition, the company also uses Secure Socket Layer (SSL)for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication personal information.

Your Consent

If you provide us an indication of your consent to disclose, share or use your personal information in connection with a third party, we may disclose, share or use your personal information in that manner. For example, if you opt in to our social media mailing lists, then we may disclose you relevant personal information to social media platforms where Solid Health Insurance agency has an account for the purpose of adding you to Solid Health Insurance Agency social media mailing lists. Generally in such a situation, the social media platforms are not allowed to use your personal information for their own purposes unless you have a direct account on such social media platforms.

Your Request for Insurance Products

If you request to be contacted about any type of insurance product, or request assistance with enrolling in any type of insurance product or filling out a request or enrollment form, then our agents or representatives may contact you , or we may disclose your personal information to a third-party insurance agency or other appropriate entity so that such entity may contact you about any insurance product in which you indicated interest or may assist you in enrolling in any such product. Any additional information that you subsequently choose to provide to any third-party entity will be governed by that entitiy’s privacy policy.

Outside these exceptions, we will not sell, trade or share your personal information with third parties.

Changes to Privacy Policy Agreement

Solid Health Insurance Agency reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Solid Health Insurance Agency decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.


Telephone Number: (310) 909-6135

Mailing Address:
Solid Health Insurance Agency
Barbara Kempen
11620 Wilshire Blvd . # 900
Los Angeles, CA 90025